Privacy Policy — The Digital Download Studio
Last updated 4 November 2025
1. Introduction
We respect your privacy. This policy explains how we collect, use, disclose and protect your personal information and your rights regarding that information. We comply with the New Zealand Privacy Act 2020 and will take steps to honour data protection expectations under GDPR for EU/UK residents.
2. Information We Collect
a. Account & Purchase Data: name, email, billing/shipping info where required, order history.
b. Payment Data: payment processors collect card/payment data. We do not store full card numbers on our servers.
c. Technical & Usage Data: IP address, device/browser, pages visited, referral source, cookies and analytics.
d. Communications: messages you send to support, including feedback and complaints.
3. How We Use Your Data
We use data to:
- Process orders and deliver purchases
- Send transactional emails (receipts, download links)
- Provide customer support
- Send promotional emails if you opted-in (you may opt-out at any time)
- Improve the Site and products, including analytics and testing
4. Legal Basis for Processing (EU/GDPR residents)
We process personal data based on: contract performance (processing orders), legitimate interests (site improvement, fraud prevention), consent (marketing emails where given), and legal obligations.
5. Sharing & Disclosure
We share data only with trusted third-party service providers necessary to deliver services: payment processors, email providers, analytics, hosting providers. We do not sell your personal information.
6. International Transfers
Some third-party services may process data outside New Zealand. We take steps to ensure adequate protections, such as standard contractual clauses where required.
7. Cookies & Tracking
We use cookies for functionality and analytics. You can control or disable cookies via browser settings, but some site functions may be affected.
8. Data Security
We use administrative, technical and physical safeguards. However, no internet transmission is 100% secure — we cannot guarantee absolute security.
9. Data Retention
We retain personal information as necessary to fulfil the purposes described (e.g., to comply with tax laws, handle disputes). If you request deletion, we will remove personal data unless legal obligations require retention.
10. Your Rights
You may request: access, correction, deletion, restriction of processing, data portability (where applicable), or object to processing. For marketing emails, use the unsubscribe link or contact support@thedigitaldownloadstudio.com.
11. Children
We do not knowingly collect data from children under 13. If you believe we have, contact us and we will delete the information.
12. Contact & Complaints
For privacy requests, complaints, or to exercise your rights, email support@thedigitaldownloadstudio.com. We will respond within a reasonable timeframe (30 days).